Meet the Team
At Alpha Payments Cloud, we’re bound by a common philosophy of challenging the status quo and asking “Why?” It begins at the top. Our executive leadership bring with them unparalleled experience from some of the biggest names in the payments world – experience of how things are done today and the knowledge of how things should be done tomorrow. We are here because we asked “Why?” Allow us to introduce ourselves.
Oliver Rajic, CEO
“Why has the entire IT industry evolved drastically but payments continue to run on 20 year old solutions?”
I enjoyed attending University of Southern California and receiving my MBA at Kellogg, primarily because it was an environment that fostered within us a belief of challenging conventional thinking and the status quo. Having worked for two global firms, Ibbotson and First Data, I further cultivated this belief of asking the most critical of questions, namely why?
Why is it called consultative selling if all I am doing is selling or wedging one solution to solve all of my needs? Why do I need to limit myself to one provider to begin with? Why does an integration have to take so long? Why has the entire IT industry evolved drastically but payments continue to run on 20 year old solutions? Why can we not have a solution ecosystem that connects and offers value to everyone? Why is everyone content with the status quo and afraid to challenge their managers, providers and IT departments to make access and subsequently their work easier? Why don’t we fix all of this in one go?
Rónán Gallagher, CPO
“Why is reliability not aligned with creativity and speed, especially as requirements evolve faster than ever?”
As the father of 5 young sons I get asked a multitude of why’s on a daily basis. Why does it work like this? Why doesn’t it do this? Somehow in business we have lost this ability to question the status quo and effect real change. Through my experience of working with global merchants I gained clear oversight of the issues they faced and the challenges they met in providing global solutions for payments and risk. Why is this?
Why is the process so slow for merchants to gain access to the products they need? Why are solutions not interconnected when there is so much value to be gained from insights into the underlying information? Why is reliability not aligned with creativity and speed, especially as requirements evolve faster than ever?
Frank Sabatino, CTO
“Why are solutions so difficult to integrate and slow to adapt to a merchant’s needs?”
While in the NAVY I was given the opportunity to see the world and it showed me how critical a structural foundation is to success and adaptability. After 25 years of IT experience and having either worked at or acted as the CTO and CSO for Planet Payment, Transaction Services, Pay-by-touch I was left with one primary question, why?
Why are solutions so difficult to integrate and slow to adapt to a merchants needs? Why does it always seem as if the payments industry is playing catch up? Why is it so difficult to orchestrate among many vendors and solutions and create multi-lateral environments versus unilateral ones? Why does the e-commerce world need to be so far removed from the physical world?
Kevin Francis Wong, GM South East Asia
“Why is South East Asia an innovation hotbed and yet the payments infrastructure is still stuck in the 90’s?”
I like the 90’s for its music, but not it’s technology forming the base for the digital banking and commerce innovation goals. After 20 years in the payments industry I understand that the region is innovation hungry and ready for a leap. Why hasn’t such a leap occurred? What would be the growth impact regionally if Banks could keep up with this digital innovation wave? What would be the socio-economic impact if there was one platform where new innovations could be exposed and distributed instantly by the local Banks who still drive the critical merchant business growth?
This is why the Alpha project is so exciting for the SEA region.
Ronan McDonnell, Marketing Coordinator
“The modern consumer is expecting to engage with and purchase from brands in their preferred payment type with ease – once these preferences aren’t met, the customer will quickly move onto the next retailer who meets their requirements and needs. “
With my background in international clothing retail, I’ve seen first-hand the detrimental effect that a lack of access to different payment, fraud and risk types across multiple regions can have. Growth can be slowed to a disastrous level at a time when expansion is extremely beneficial, if not crucial. While the whole world has been transformed by technological innovation in the last decade, it feels as if the payments world has lagged way behind in terms of advancement and keeping up with the latest trends in consumer technology. The modern consumer is expecting to engage with and purchase from brands in their preferred payment type with speed and ease – once these preferences aren’t met, the customer will quickly move onto the next retailer who meets their requirements and needs.
Why does the business world accept this lack of technological innovation and progress in the payments space? Why can’t we have a selection of payment, risk and fraud types that provide not just for our customers today, but also for potential customers tomorrow? Why are multiple costly and time-consuming integrations the norm in eCommerce, when a single integration to the AlphaHub can give me access to every payment product I will ever need, today?