EMEA

  • QA Engineer

    Dublin, Ireland

    As a QA Engineer the candidate should contribute to the development of our testing strategy across our platform. We are looking for a hard-working, self-motivated individual who will help drive performance within our platform development. Working with our Product Development and IT Development teams you will be an integral component who will help influence the scope of testing and drive maturity in our UAT approach.

    The QA Engineer will create test plans based on requirements. They will be expected to critically analyse those requirements and will be encouraged to voice their ideas to help to improve the platform.
    This role will be based in our Dublin office.

    Responsibilities:

    • Interact with the Product Development team to review requirements and use cases
    • Develop test cases that will test all aspects of requirements
    • Execute test cases for User Acceptance Testing
    • Manage the testing environments
    • Support customers in their integration testing
    • Validate customer platform certification testing
    • Liaise with international development teams
    • Manage the testing required for certification with external service providers/platforms
    • Ensure PCI compliance is considered as part of all platform changes
    • Work closely with support teams to ensure the smooth transition of releases to production
    • Support updating of external documentation for each release
    • Develop testing standards within the organisation and ensure standards are updated and continuously improved
    • Provide the lead in the integration of tools and solutions that will help to automate testing process
    • Support any customer queries post-implementation of a release and support development teams post release as required
    • Help manage software regression test packs
    • Manage the issue tracking software (JIRA) and provide management dashboards

    Skills and experience:

    • Degree (or higher) in Computer Science or related discipline or equivalent experience
    • Minimum 3 years QA experience
    • Experience using a test case management tool
    • Excellent knowledge of QC and QA processes
    • Experience of testing web based applications, Java is desirable
    • Basic knowledge of ISTQB
    • Experience on testing APIs. XML, JSON, SOAP
    • Excellent oral and written communication
    • Knowledge of Standard IEEE 829 and ISO/IEC/IEEE 29119: International Standard for Software testing is desirable
    • Experience of test automation tools is desirable
    • Experience of performance testing is desirable
    • Exposure to the payments industry, credit card processing is desirable

    Knowledge of the following will be beneficial:

    • Experience using Postman, SoapUI
    • Experience Testrail, TestManager, QualityCenter, etc.
    • Linux command line
    • Splunk, Kibana
    • MobaXterm, Putty, SuperPutty, etc.
    • Continue integrations tools like Jenkins or Bamboo
    • Git, SVN
    • Automation tools

    Please send your details along with a CV and Cover Letter here.

  • Customer Support Analyst

    Dublin, Ireland

    Alpha Payments Cloud are seeking to recruit a Customer Support Analyst based in our Dublin office.

    The role is initially a six month contract with the possibility for the role to extend or evolve based upon performance.

    The applicants must be eligible to work in Ireland without company sponsorship. (Valid EU visa required)

    Position Description:

    As a Customer Support Analyst you will be responsible for providing technical assistance and support to clients and customers. You will respond to any queries and assist our product team in isolating any incidents. You will be tasked with developing and maintaining communications with our clients and customers.

    Responsibilities:

    • Provide technical assistance and support for incoming queries and issues related to processing.
    • Respond to queries in person, by email or over the phone.
    • Maintain updates to the customer until the issue is resolved.
    • Respond to any email messages from customers seeking assistance.
    • Ask appropriate questions to assist in diagnosing the nature any problems.
    • Walk the customer through the problem-solving process.
    • Follow up with customers to ensure that the issue has been resolved.
    • Monitor in real-time, Nagios, Slack, Logs, etc.
    • Monitor incoming Jira Help-Desk and Critical support Tickets.

    Knowledge of the following will be beneficial:

    • Any Programing Language (.net, Java, etc)
    • Windows or/and Linux
    • Ticketing System (Any)
    • Alerting Monitoring Support (Any)
    • Customer Services.

    Skills and Experience:

    • Excellent customer service skills
    • Excellent oral and written communication

    Please send your details along with a CV and Cover Letter here.